Reference

bolakita Privacy Policy: What We Collect and Why

The bolakita Privacy Policy covers every piece of personal data you share when you open an account, verify your phone number, or process a deposit via DANA, OVO…

Phone verification dataDANA, OVO, GoPay & QRIS transaction recordsAccount activity logsCookie & device dataRetention periods disclosed

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What Personal Data We Collect at bolakita

bolakita Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you create an account, we collect your name, phone number, email address and the payment method you choose — whether that is DANA, OVO, GoPay, QRIS, a virtual account or a bank transfer to BCA, BRI, Mandiri or BNI. During each session we also log

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device type, IP address and page interactions to keep the account secure. Transaction records tied to deposits and withdrawals are retained for audit purposes, with the retention period depending on applicable Indonesian regulations. Data collected through phone verification is used solely to authenticate your account and
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is never sold to third parties. Access to all stored data depends on local law, and we apply that standard consistently across every account regardless of whether you are accessing from Semarang, Makassar or elsewhere in Indonesia.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you have a question about the data we hold on your account — or if you want to request a correction or deletion — our support team is the right first stop. We handle privacy requests through live chat, email and a dedicated account-support path inside your profile settings. Responses to formal data requests are sent within 3 business days.

Team online

Live Chat

Available 24 hours a day, 7 days a week directly inside your account dashboard. Start a chat to ask about data held, request a correction or flag a concern about your account records.

Email Support

Send a written privacy request to our support email listed in your account settings. Include your registered phone number so we can locate your data file and respond within 3 business days.

Account Settings Path

Navigate to Settings → Privacy inside your account to submit a data-access or deletion request directly. This path is the fastest route for account-level data changes without contacting support.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Every account on bolakita is protected through phone-verified authentication, encrypted data storage and session-level security checks that run on both mobile and desktop.

Encrypted Storage

Personal data — including your registered phone number, payment method details and transaction history — is stored using encryption at rest. We do not expose raw data to third-party tools.

Cookie Policy

Session cookies keep you logged in and maintain your QRIS or DANA wallet status across pages. No advertising cookies are placed without a disclosure in your account settings.

Retention Schedule

We retain account data for as long as your account is active and for the period required under Indonesian regulations after closure. Transaction records tied to GoPay or OVO payments follow the same schedule.

Third-Party Sharing

We share data only with payment processors — such as the rails that handle your DANA or bank transfer — and only to complete the transaction. We never sell your data to marketing companies.

Data Access Requests

You can request a full copy of the data we hold on your account at any time. Submit the request through Settings → Privacy or via email; we respond within 3 business days and confirm receipt immediately.

Deletion Requests

If you close your account and want your personal data removed, submit a deletion request through the account settings path. Deletion is processed within 14 days, subject to any retention obligations under local Indonesian law.

Privacy Policy Questions We Get Most Often

These are the specific questions we receive most about the bolakita Privacy Policy — covering data rights, cookie behaviour, payment records and how to contact us when something needs to change on your account.

We collect your name, phone number, email address and the payment method you register — DANA, OVO, GoPay, QRIS or bank transfer details. Phone verification data is collected at account creation to confirm your identity before access is granted.

Yes. Every deposit or withdrawal processed through DANA, OVO, GoPay, QRIS, virtual account or bank transfer is logged and retained under our data policy. These records are used for account security and audit purposes only, not for marketing.

We keep data for the period required under applicable Indonesian regulations after account closure. Transaction records tied to bank transfers or local wallet payments may be retained longer depending on local law and audit obligations.

Yes. Navigate to Settings → Privacy inside your account or send a request to our support email. We confirm receipt immediately and deliver the data copy within 3 business days of verifying your identity.

We use session cookies to keep you logged in and to maintain your wallet status — such as your QRIS or DANA connection — across pages. No advertising cookies are placed without disclosure in your account settings panel.

We share data only with payment processors needed to complete your DANA, OVO, GoPay or bank transfer transactions. We do not sell data to marketing networks or advertising platforms under any circumstance.

Submit a deletion request through Settings → Privacy or via the support email listed in your account. Deletion is completed within 14 days, where local law permits, after we verify your account identity through the registered phone number.

bolakita Privacy Policy: What We Collect and Why

How to Reach Us About Your Privacy

Live Chat

Email Support

Account Settings Path

Data Handling, Cookies and Account Security

Encrypted Storage

Cookie Policy

Retention Schedule

Third-Party Sharing

Data Access Requests

Deletion Requests

Privacy Policy Questions We Get Most Often

01 What personal data does bolakita collect when I open an account?

02 Does the bolakita Privacy Policy cover my DANA and OVO transaction records?

03 How long does bolakita keep my personal data after I close my account?

04 Can I request a copy of the data bolakita holds on me?

05 Does bolakita use cookies, and what are they used for?

06 Does bolakita share my data with third parties?

07 How do I request deletion of my personal data from bolakita?

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